About Product
Customer satisfaction is the need of hour; it is for both – Products and Services. Customers always want a world class quality, consistently. In present scenario, there are many lacunas and the customer is not satisfied for most of the time.The only way to solve the problems and maintain consistent quality in products/services is by adapting to Six Sigma improvement methodology. It helps the organization to re-visit to the processes and eliminate the problems and produce consistent quality. The objective of Six Sigma process is to improve customer satisfaction with zero defects in products/services and to enhance profitability.The field of Six Sigma is not very old; it was started in 1979 at Motorola Company, USA. The industries of developed countries, who have adapted the philosophies and methodologies of Six Sigma, have reaped rich benefits. Of late, the Indian industries have also adapted Six Sigma in a big way. This has created an urgent desire and need in our engineering students to learn about the subject which would enable them to practise it when they join an industrial organization after graduation.There are a few textbooks available in the market authored by mostly foreign authors. Such books do not cover the syllabus in totality. Students/teachers are hard pressed to find the subject material. Non-availability of a textbook covering the entire syllabus is the main reason for most of the institutes not to include the subject in their respective curricula. The urgent need of a textbook on the subject matter encouraged the authors to bring out a book which is simple in language, concise, compact and in a systematic format.The proposed book would deal on the basics of Six Sigma philosophies and methodologies. The book has been prepared keeping in mind the prevailing scenario in Indian industries, universities and institutes. The book will kindle an urge and desire amongst the students to study, learn and practice the subject and be a part of successful industrial organization, later on.If you want to buy this book online, kindly click on the following link:Amazon.in
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Management;
